Remote Desktop Control FAQ
New list of frequently asked questions has been published at Remote Desktop Control web site.
Here is a list of questions:
- Common questions about remote access
- Why do I see a blank screen while remote PC is in full screen Console mode?
- Why the remote screen sometimes looks so ugly?
- How can I speed up the program's performance?
- How safe and secure is Remote Desktop Control to use?
- I've found a bug in you program. How can I report it?
- I don't find the answer. How to contact your support team?
- Remote Desktop Control program usage questions
- How to install or update Host Module on remote computers without visiting them physically?
- How can I send Ctrl+Alt+Del combination to the remote PC?
- How can I hide the tray icon of the Host Module?
- How to transfer files to or from a remote PC?
- How to prevent a closing of Host Module by the user?
- How to determine which remote computer I'm controlling now?
- How to copy the Remote Desktop Control address book from one computer to another?
- Connection and network configuration questions
- Why can't I connect with the remote computer?
- How to find out IP address of the remote PC?
- How to access a remote PC behind the firewall?
- How to control a remote PC with dynamically assigned IP address?
- How to access from the Internet a remote PC behind the router?
- How to connect remote computer through the Proxy Server?
- Licensing and registration questions
- How many licenses I need?
- Is there a volume or multi license discount?
- What edition of remote software should I purchase?
- I've lost my registration. What should I do?
More information about remote desktop software you my found at official web site
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2 comments:
You only touch on security briefly here, but I think it is one of the most important elements of remote access -- if you don't take steps to protect your remote access methods, they become open doors for attack. Encryption is always a good place to start, but I believe authentication is the key. Without strong authentication, all other security mechanisms are irrelevant. For me, that means at least 2-factor authentication, not just passwords, no matter how long or how often they change. Obviously, RSA SecurID and other random-number tokens exist, and they are often good solutions for large enterprises. My company provides a remote desktop solution protected by patented 2-factor security, with a free trial available at www.safetelework.com. I also have a blog about 2-factor security at 2factor.blogspot.com.
It’s true that security is one of the vital aspects of Remote Access, which is why on-premise remote access solutions are safer than hosted solutions. With an on-premise solution, the company will be operating behind the safety of its firewall. There are cost-effective on-premise hardware alternatives to expensive on-premise software solutions. An example is RHUB http://www.rhubcom.com appliance. It is firewall- and proxy-friendly, compatible with lockdown computers, allows file sharing/transfer, and you can access up to 1000 computers remotely.
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