Remote Assistance - Success Story

My best friend lives in 2000 kilometers from me. We meet each other once a year at best. And only Internet allows us to be aware of each other's everyday news and problems.

My friend works as a tutor for a well-known language school; her students live all over the world and communicate with her via Internet. If something is wrong with her computer her work gets locked. I'm a programmer, so my friend considers me to be a computer genius and often asks for assistance in setting up new software, editing documents and images, etc.

Usually I'm able to help her remotely, without seeing what's happening on her computer. But sometimes I really need to have an access to her computer.

Once she called me asking to help with fixing her browser. Every time she opened a web page, a huge advertisement was displayed over the page and she wasn't able to access neither search engine to find a solution, no her web-based workspace. It was definitely a virus.

Her antivirus didn't help. So I decided to have a closer look at her computer. We tried built-in Windows Remote Assistance but without any success - she used a router and there was no way to connect to her computer directly. Some research brought me to REMOTE-DESKTOP-CONTROL.COM website. They claimed that their system could reach any remote computer, even those behind firewalls, routers and having dynamic IPs. 30-day fully functional trial was enough to fix everything on my friend's computer.

I've downloaded and installed Remote Desktop Control's Admin Module on my computer and sent the installer to my friend via Skype. She installed Host Module. I've created an account in Internet Gateway server, provided my account name and password to my friend - and that was it!

I was able to fully control her computer, check and edit the system registry, use System Configuration Utility, manage drivers and devices, I was even able to reboot her computer remotely! No action was needed from my friend's side. So while she was watching her favorite TV show I fixed her computer and she was able to assist her students again.

We kept this remote software on our computers and even purchased a license: Now any time she needs help with her computer, I just connect to it using Remote Desktop Control. This saves us a lot of time and typing, and we can spend more time chatting about more pleasant things then computer problems.

Remote Desktop Control 2.0

The new major update of popular remote computer access software has been released.

Remote Desktop Control 2.0 includes many new features, such as:

• File transferring between remote and local computers
• Online Gateway service, that allows connecting to remote PC behind firewall, routers or dynamic IP addresses
• Full support of Windows Vista User Account Control (UAC) restrictions

Remote Desktop Control 2.0 is available in two editions:

Direct Connection Edition is same to RDC 1.x, works great in Local Area Networks (LAN) and when IP address of remote PC is known and routed. This edition costs form $3 per computer. You pay one time only. There are no annual or hidden fees.

Online Gateway Edition includes all features of Direct Connection edition, plus allows the user connect computer behind firewalls and routes, even if there is no public IP address, using Online Gateway service. This editions requires annual subscription and costs from $5 per PC per Year.

Remote Computer Access

New website about remote access and remote control software: Remote Computer Access.

Lots of articles and software downloads are there.

Remote Desktop Control 1.9 at Download.com

Remote Desktop Control version 1.9 has been published at Download.com software archive.

Backup Expert 1.0

This news is not relative to remote access, but this software is very useful for everybody.

Backup Expert is easy to use backing up software to protect any computer from data lost.

Here is official release:

Computer crashes and hard disk failures are an unfortunate matter of "when", and not "if". Prepare yourself for upcoming system crash, minimize your losses and save time on restoring your PC back to full operation!

Backup Expert makes anyone capable to perform secure data backups. Absolutely no specific skills or knowledge of the high-tech industry is required! This new-generation backup tool makes data backup a simple, easy and straightforward process. Backup Expert makes creating data backups easier than downloading a tune from the Internet and listening to it on an MP3 player. It saves all your files and settings, including digital pictures, music, shortcuts, email messages and accounts, documents, texts and spreadsheets, and even your Windows desktop background onto external storage. Backup Expert makes your data completely secure by protecting the product itself and all your backups with passwords, as well as encrypting your data with industry-standard strong crypto algorithms such as AES 128 and 256.

Backup Expert replaces a whole lot of separate tools. You'll never have to hunt searching where your email accounts are stored, you won't need a separate data compression tool, and you won't need stand-alone CD/DVD burning software to make your backups. Simply select which of your files and settings you'd like to back up and specify where you want to save it, and Backup Expert will do the rest.

Backup Expert can burn your data on a CD or DVD, save it to a USB flash card or stick, store it on a USB hard drive, or even use a remote computer on a local network or over the Internet to store your data over FTP!

Can you afford not having your home insured? Can you drive a car without insurance? Stop taking chances with your important data! Back up your documents and settings easily and securely with Backup Expert and protect yourself against accidental data loss and hardware failures.

More information at BACKUP-EXPERT.COM